For city and county auditors, inspectors general, and ethics offices
A fraud, waste, and abuse hotline.
Reporting works by web, app, SMS text, and AI-assisted voice. Anonymous two-way follow-up, case management, and an audit trail are included. Public-sector procurement readiness is included. NOW IMS supports statewide programs. AI-assisted voice reporting is an optional add-on billed by usage.
For auditors, inspectors general, and ethics offices. Do not include incident details.
Definition
What is a fraud, waste, and abuse hotline?
A fraud, waste, and abuse hotline is a way for a person to report misuse of public funds or authority without giving a name. NOW IMS is that hotline for city and county auditors, inspectors general, and ethics offices. Anonymous two-way follow-up, case management, and an audit trail are included. Public-sector procurement readiness is included. NOW IMS supports statewide programs.
Included
What does a government hotline include?
Auditors, inspectors general, and ethics offices get the intake, the follow-up, and the record in one place.
| What offices compare | NOW IMS |
|---|---|
| Fraud, waste, and abuse hotline | Included. People can report fraud, waste, and abuse without a name. |
| Anonymous two-way follow-up | Included. A reporter can add information and read a reply without giving a name. |
| Case management | Included. The report, the owner, and the next step stay in one case. |
| Audit trail | Included. Assignments, replies, and decisions stay on the record. |
| Public-sector procurement readiness | Included. Pay by invoice or purchase order. A security review is welcome. |
| Statewide programs | Included. NOW IMS supports statewide programs as well as a city or county hotline. |
Statewide and local
Does NOW IMS support statewide programs?
A city hotline, a county hotline, or a statewide program can use the same anonymous two-way follow-up, case management, and audit trail. Public-sector procurement readiness is included: invoice or purchase order, and a security review is welcome.
- City and countyAuditors, inspectors general, and ethics offices run the hotline for their own jurisdiction.
- Statewide programsNOW IMS supports statewide programs with the same case management and audit trail.
- ProcurementPublic-sector procurement readiness covers invoice or purchase order and a security review.
After the report
How does a fraud, waste, and abuse hotline work?
- 01
Someone reports
A fraud, waste, and abuse hotline. No name is required.
- 02
Your office follows up
Anonymous two-way follow-up, so you can ask for more without learning who they are.
- 03
The case stays on the record
Case management and an audit trail. Assignments, replies, and decisions stay with the case.
Buyer checklist
What should an auditor look for?
Use this list when you compare fraud, waste, and abuse hotlines. Each item is what NOW IMS includes.
- Anonymous two-way follow-upA reporter can add information and read a reply without giving a name.
- Case managementThe report, the owner, and the next step stay in one case.
- Audit trailAssignments, replies, and decisions stay on the record.
- Public-sector procurement readinessPay by invoice or purchase order. A security review is welcome.
- Statewide programsNOW IMS supports statewide programs as well as a city or county hotline.
Questions
What do auditors ask before they book?
01What is a fraud, waste, and abuse hotline?
A fraud, waste, and abuse hotline is a way for a person to report misuse of public funds or authority without giving a name. NOW IMS is that hotline for city and county auditors, inspectors general, and ethics offices.
02Who is this for?
City and county auditors, inspectors general, and ethics offices that need a fraud, waste, and abuse hotline.
03Can someone report without a name and still hear back?
Yes. Anonymous two-way follow-up is included. A reporter can add information and read a reply without giving a name.
04What happens to the case?
Case management keeps the report, the owner, and the next step together. The audit trail keeps assignments, replies, and decisions on the record.
05Can this support a statewide program?
Yes. NOW IMS supports statewide programs. A city, a county, or a statewide program can use the same hotline, case management, and audit trail.
06How does public-sector procurement work?
Public-sector procurement readiness means you can pay by invoice or purchase order, and a security review is welcome. Nothing is charged from this form.
07Is a local government price published here?
No price is published on this page. Public-sector procurement readiness includes invoice or purchase order, and a security review is welcome. Book a demo. Nothing is charged from this form.
08What should an auditor or inspector general look for?
Anonymous two-way follow-up, case management, an audit trail, and a way to buy through public-sector procurement. Ask whether the same hotline can support a statewide program. NOW IMS supports statewide programs.
09How can a report come in at any hour?
Reporting works by web, app, SMS text, and AI-assisted voice. Intake is 24/7 by web and app. People in your office read the report and follow up. AI-assisted voice reporting is an optional add-on billed by usage.
10What happens after I book a demo?
We reply, usually within one business day, and walk through anonymous intake, follow-up, case management, and the audit trail for your office. Nothing is charged from this form. Do not include incident details.
Demo
How do you book a demo?
Tell us the city, county, or statewide program and who should join. We reply, usually within one business day. Public-sector procurement readiness includes invoice or purchase order, and a security review is welcome. Nothing is charged from this form.
For auditors, inspectors general, and ethics offices evaluating NOW IMS. Do not include incident details.