01
Protected intake
Anonymous web, SMS, and voice reporting with two-way follow-up—without putting identity data into the case record.
Incident response, rebuilt
Incidents,
handled.
One system from first signal to final proof. Give people a safer way to speak up—and your team a clearer way to act.
Anonymous web, SMS & voice US & EU ready
INCIDENT COMMANDLive
OPEN INCIDENTSafety concern at North Campus
P1NOW NEO SIGNALImmediate review recommended
Risk language detected. Crisis response policy is active.
Report protectedIdentity separated
Human reviewer pagedDistrict response team
Acknowledgement dueStatutory timer
One protected system for every signal
- 01 Web
- 02 SMS
- 03 Voice
- 04 Staff intake
- 05 US + EU regions
Customer in the field
Fort Bend ISD × NOW IMS
A safer way for an entire district community to speak up.
Fort Bend ISD collaborated with NOW IMS to develop its first mobile reporting app, giving students, staff, and the community a way to report suspicious activity or bullying anonymously, 24/7.
Watch the district video12+
Major NFL events supported by NOW IMS technology
Proven in live operations
Built where a delayed update changes the response.
NOW IMS technology has supported NFL Security operations across more than a dozen major events—including Super Bowls, Pro Bowls, and International Series games. The new generation builds on that proven operational foundation with clearer workflows, stronger accountability, and a modern intelligence layer.
“[NOW IMS] offered a real time snapshot of our activities, incidents and events, thereby allowing us to allocate and reallocate our resources accordingly.”
- 01 Live event and incident logbook
- 02 Priority tracking and escalation
- 03 Photo and document evidence
- 04 Advisories and daily briefings
Published with permission. Title as listed in the testimonial following Super Bowl LII. No current NFL affiliation is implied.
01 / Platform
A report isn’t a ticket.
It’s a chain of decisions.
NOW IMS carries context, ownership, deadlines, evidence, and communication through one continuous response—so the work stays clear when the situation is not.
- 01Listen
Protected intake meets people in the channel and language they trust.
- 02Understand
NOW Neo structures the signal, surfaces risk, and preserves the original account.
- 03Orchestrate
Rules route the right people, start the right playbook, and watch every deadline.
- 04Prove
Every human decision, handoff, and outcome becomes a defensible record.
Built for what happens next
From speak-up
to follow-through.
02
Operational response
Turn policies into live playbooks with accountable owners, working-day logic, SLA clocks, and automatic escalation.
03
Defensible outcomes
Close the gap between “we have a policy” and “we followed it” with immutable history, mandatory sign-offs, and closure guards.
02 / Intelligence layer
N NOW NEO
AI that accelerates judgment.
Never replaces it.
Neo turns unstructured reports into usable signals, brings the right policy into view, and keeps the next action obvious.
Humans decide dispatch, discipline, disclosure, and closure.
- 01Structures the story
Summaries, people, dates, evidence, and open questions—without replacing the source narrative.
- 02Surfaces risk early
Content-based classification activates deterministic crisis safeguards before generative AI proceeds.
- 03Guides the response
Policy-aware recommendations explain their rationale and stop at explicit human decision gates.
- 04Finds the pattern
See repeat locations, categories, overdue steps, and related incidents before they become systemic.
03 / The difference
Different by design.
Not by checklist.
NOW IMS is one operating system for the entire incident lifecycle. Every capability is designed to help people speak safely, help teams respond clearly, and make every decision easier to defend.
- Replace the patchwork
- Move reports, operational logs, team communication, documents, deadlines, and follow-up out of spreadsheets and inboxes into one governed record.
- One connected response
- Protected web, SMS, and voice reporting feeds the same operating record your team uses to triage, investigate, act, and close.
- Playbooks that move
- Jurisdiction-aware workflows surface owners, deadlines, required steps, and escalation points while the incident is active.
- Intelligence with boundaries
- NOW Neo structures reports, surfaces risk, and brings policy into view while dispatch, discipline, disclosure, and closure remain human decisions.
- Protection by design
- Anonymous follow-up keeps the conversation open without adding case-level IP addresses or caller identity to the record.
- Proof built into the work
- Immutable history, mandatory sign-offs, and closure guards create a defensible record of what happened and what your organization did next.
04 / Built to adapt
One response system.
Configured to your reality.
Every organization has different teams, deadlines, jurisdictions, and definitions of urgent. NOW IMS makes those differences operational.
Education
Student safety, bullying, Title IX, threat assessment, employee concerns, and district-wide accountability.
Workplaces
Speak-up programs, employee relations, fraud, misconduct, safety, and cross-location investigations.
Healthcare
Workplace violence, unsafe conditions, patient-safety concerns, staff misconduct, compliance, and accountable follow-through.
Regulated organizations
Jurisdiction-aware deadlines, identity controls, retention policies, auditable response, and legal holds.
Events & venues
Live operational logs, priority escalation, field intelligence, advisories, briefings, and coordinated command response.
Security by architecture
Trust cannot be
a badge wall.
Sensitive reporting needs technical boundaries you can explain: who can see identity, where data runs, what AI may do, and which actions no system can take on its own.
Discuss your requirementsTrue anonymous modes
No case-level IP address, caller number, or device fingerprint. Identity and facts stay separated.
Field-level access control
Role, location, conflict-of-interest, and consent gates control access to sensitive information.
Regional policy layers
US and EU deployment patterns with jurisdiction-specific AI scope, disclosure, and retention rules.
Human authority preserved
AI recommends with rationale. People authorize dispatch, discipline, disclosure, and closure.
Start now
See how your incident process looks without the gaps.
Tell us what you manage today. We’ll map a private walkthrough around your reporting channels, response teams, and compliance requirements.
30-minute working sessionNo generic sales deckSecurity review welcome