Violence and threats
Report assaults, threats, harassment, intimidation, and concerning behavior, then activate the appropriate human-led response.
NOW IMS for healthcare
When safety signals surface, the response cannot stop at reporting.
Give clinicians, staff, contractors, patients, and visitors safer ways to raise concerns—then help safety, security, clinical leadership, HR, compliance, and operations coordinate what happens next.
01 / Connected safety
Safety at work and safety in care are inseparable.
Threats from patients or visitors, staff assaults, unsafe conditions, near misses, patient-safety concerns, harassment, security events, and compliance issues may involve different teams—but the response still depends on clear ownership, timely escalation, protected communication, and documented action.
NOW IMS gives each concern the right pathway while helping authorized leaders understand patterns across facilities and programs.
02 / Healthcare workflows
Unsafe conditions
Capture hazards, staffing or process concerns, equipment issues, injuries, and near misses with accountable corrective action.
Patient-safety concerns
Route concerns to authorized clinical and safety teams while preserving the original report, evidence, review, and follow-through.
Workforce concerns
Coordinate harassment, retaliation, discrimination, misconduct, and employee-relations investigations with precise access controls.
Compliance reporting
Provide a protected route for suspected fraud, waste, abuse, privacy issues, conflicts, and other compliance concerns.
Post-incident learning
Track victim and witness follow-up, corrective action, repeat locations, contributing conditions, and governance reporting.
03 / Prevention needs reporting
Turn individual reports into safer systems.
Healthcare organizations can configure response pathways by facility, concern type, severity, team, policy, and jurisdiction. NOW Neo can structure reports and surface risk, while decisions about emergency response, patient care, discipline, disclosure, and closure remain with authorized people.
Important boundary: NOW IMS does not replace 911, emergency codes, clinical care, required external reporting, or other urgent channels defined by your organization.
Industry context: OSHA identifies significant workplace-violence risks in hospitals and other care settings. The Joint Commission describes prevention programs that include incident reporting, trend analysis, follow-up, support, and governing-body oversight. HHS-OIG publishes healthcare compliance-program guidance and reporting resources.
A clearer response starts here
Bring us the process that keeps you up at night.
We’ll map how protected reporting, accountable ownership, response deadlines, and proof can work as one system.
Plan a private walkthrough